All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Eastern Standard Time.
The priority USPS delivery time frame is approximately 2-5 working days and the priority express is approximately 1-3 working days from the time your order is processed. This is applicable only to domestic deliveries. We do not accept international orders at this time. Sorry for the inconvenience.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number for all domestic deliveries.
Shipping cost is calculated by weight, volume & shipping address via USPS flat-rate and priority. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
To change your shipping address, simply email us with your order number as the subject line and we will be sure to help fix the order.
We apologize for sending you an incomplete order. Please contact our Customer Care Team at firstname.lastname@example.org and we will get back to you as soon as we can.
We apologize if you had received a defective item from us. Please contact our Customer Care Team at email@example.com with a snapshot of the product and we will get back to you as soon as we can.
We apologize for sending you the wrong item. Please contact our Customer Care Team at firstname.lastname@example.org and we will get back to you as soon as we can.
We do accept exchanges for size or color. You can refer to our Returns & Exchanges policy and its procedures.
Kindly drop an email to our Customer Care Team at email@example.com if you have not received your parcel after 10 working days and we will assist you accordingly.
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at firstname.lastname@example.org and we will assist you further.
We do not accept international orders at this time. Sorry for the inconvenience.
We accept payments via all major credit and debit cards including American Express. We do not accept payments via ATM or inter-bank transfers.