1.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Eastern Standard Time.

1.2 How long will it take for me to receive my order?

The priority USPS delivery time frame is approximately 2-5 working days and the priority express is approximately 1-3 working days from the time your order is processed. This is applicable only to domestic deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

1.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number for all domestic deliveries.

For International deliveries, you may track your orders here

1.4 What are the shipping charges like?

Shipping cost is calculated by weight, volume & shipping address via USPS priority & priority express rates. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

1.5 Can I change my shipping address after my order has been confirmed?

To change your shipping address, simply email us with your order number as the subject line and we will be sure to help fix the order.

1.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at shipping@freehandgoods.com and we will get back to you as soon as we can.

1.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact our Customer Care Team at shipping@freehandgoods.com with a snapshot of the product and we will get back to you as soon as we can.

1.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at shipping@freehandgoods.com and we will get back to you as soon as we can.

1.9 I’ve purchased the wrong size or color

We do accept exchanges for size or color. You can refer to our Returns & Exchanges policy and its procedures.

1.10 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at shipping@freehandgoods.com if you have not received your parcel after 10 working days and we will assist you accordingly.

1.11 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

1.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at shipping@freehandgoods.com and we will assist you further.



For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.


We accept payments via all major credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.